SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it, I arrive quite fast, the only strange thing was that the figure did not arrive with the gaps to put on the base, but even so I really liked the figure. I already had the Spiderman so now I can put them together.
Very good figure of the venous and of good material, 10/10, they have a good finish, it is worth it and arrived in 10 days in the north of the country
Really well done!! Recommended purchase for those who do not want to spend a lot, fast shipping
The base and useless, the doll and top, very well done and beautiful. I wanted to do in my office, however and very big, I thought it was smaller. But I loved the product.
Excellent, it is exactly the same as the description and looks amazing I love it, I recommend it to the 100%
I bought it the 29/02/2024 day. I paid exactly $30,07 reais and arrived at my address on RJ day 11/03/2024 came well packed. As always we are taxed already at the time of purchase. This design shipment as it is balela, the products are increasingly expensive things that are not normal. This time we have nowhere to run, unfortunately we pay the coffee of Luizinho Lul @ and his friend Fernandinho taxade. KKKKK I recommend the seller as he was very careful and attentive when sending the product.
Arrived much earlier, very good figure, good quality, highly recommended
Fantastic, magnificent. Kkkk details equal to the ad. Arrived 11 days in advance.
I liked it very much. Arrived very fast and the same ad
Good quality thank you very much
Cool figurka, ale came without a hand. XS scho robiti, vidkriy dispute, suddenly viide. Skoda, figurka is cool for such a penny
Perfect just dont have mount on the base
Perfect, arrived in 15 days. I liked it quite, very well done!
Super accurate , well packed and handled with care . Highly recommend the seller.great product
Phenomenal!! I loved it!! As the figure and already in physical it is great!! Very fast shipping!! More than satisfied!!
Excellent, I like it very much, only a detail, the base comes with some tips to anchor to venom only that venom does not come with the holes in the foot and hand. But good product
As in the picture, very nice, well done and easy to assemble.
really nice and heavy duty but theres no holes so he can stay on the stand
I like very good quality
came sooner than expected. very satisfied. looks a lot better than the picture