SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The car came at first glance, put the batteries to charge and we will try, so I looked like nothing is as good a car as a gift I think it will be very useful.
This arrived more what I bought to arrive in December so far I have not received it
Great for my 5 year old son. The car goes everywhere and does not go too fast. Ideal for a child of this age. The battery is Ni-Cd so old technology but the autonomy is good at least 15 minutes
Delivery shvidka, up to the press service 12 days. It was packed in the middle, the pinoplast was not too much by the bugging of the conversion with one strip of Scotch tape, the trochs of the prettions, they were on the ground, but the package of the buwe were half scolding. The car itself is a remote control room. Garny feed for the child, to bring the most tsikavo)
My About loved it!
The parcel to the Altai Territory took 18 days. The remote needs 2 finger batteries (not included). The car is cool, satisfied.
I liked the product more, it's very beautiful...🤩🤩❤️ Very good experience, I only regret the customs fee.😭
The Wicked was denied. Delivery-Moscow, everything Gift for children. Garna, juge "sensitive" in the face of a machine on the side. I got it. The battery came in small size, according to the inventory of 2000 mAh, in fact it gained 1000 mAh (whistle for 20 hvilin dough). Remote Control, 2 khaa (1.5V) batteries put in their own. If you do it, you can do it, Bagato elementiv (on the stock of the stone) plastic. In the blocked class of the ingrashka. Rozmir vidpovidad vkazanom-37 cm. Product, seller recommend!!! Daniya sell again
The product came as described, the packaging was nice but it was delivered too late
Buy in the 11.11, my children are fissured with this gift, what impressed me most was the speed of the toy, very top indeed. The battery supports little. The size I thought was cool, pretty tough. Very cool the purchase. Congratulations to the seller.
All as described Fast delivery. The vehicle is very nice and very cool. Most made of metal parts. I tried it on the lawn and it's amazing. Cool toy not only for children. ,;)
Fantastic radio-controlled car for the price
Beautiful🎥🤸♀️🤸♀️🤸♀️🤸♀️ Really ok .... Only flaw .. At the Customs because they break the outer casing? (so the instruction booklet is missing).
Very good liked too much thank you seller came well packed until the next purchase a little bit of🥰👍
It's a wonderful machine, my son loved it The car goes on land passes through stones and continues on the front, very cool, thank you very much to the seller.
Excellent Product, fulfills what it promises. My son liked more. I recommend it.