SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Have not tested but came complete looks cheap but has many Functions.
It is very good, but watch out for the Earth, since it enters the engines very easy and we had to disarm to clean, the battery lasts about 15 to 20 min, which is enough, with 2 batteries or 3 is perfect
Parfait
Product arrived in perfect condition only now the issue of the battery because it came missing 2 batteries
shipped quickly. I haven't tried the drone yet...but it wasn't packaged very well and looks like it's been drop kicked. not good...it's supposed to be a gift
For now I'm going to try it
I bought the kit with three batteries and the seller did not send the batteries, I received only one and still defective in the USB charging port of the single battery. I asked you to send me the missing batteries, but you didn't answer me anymore
A gift for my grandson. He really enjoys flying it outdoors. A really good thing.
Good I am with the product only that it was to come with 3 batteries as it is in the photo and the batteries are missing🔋🔋🔋The cable of the loaded and the slise and the Keys complained and it would speak that would send demos that is confirmed the delivery
Super🥰 Polecam
Not tested yet. Delivered quickly. Looks good
For its value, the drone should be better, there are better ones, look at another option
The quality of the drone is very good and feels good in hand. I recommend the seller!
Thank you solar time of delivery ,is good looking nice I will try it
it looks like a good product, we're just going to approve it. I'll tell you. Thank you
The product is very stable and operable. It arrived much earlier than expected. I am very surprised.
nice product. fast shipping.perfect
Excellent seller, very serious and reliable, excellent communication, very neat packaging, very fast shipping to France, product above expectations, very nice, thank you very much
A good toy to start with arrived sooner than expected.
It looks good product as soon as we will approve it. I'll tell you. Thank you. Thank you.