SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it! What a cool toy for apartment. Arrived fast. The children liked it very much
Arrived before the deadline... could come better packed... more was perfect... it worked well I liked
The ball is awesome, very light, beautiful. You need three finger batteries for use. Inside there is a small fan that helps the ball to practically fly with respect. You can play at home without the risk of breaking everything around. Arrived quickly and in integrity. Recommend!
Great "ball". It rises gently above the floor, because from below the air is blown out like in a hovercraft! You just need to gently kick or push it and it goes far away, and when it hits an obstacle, it bounces and continues on its own, like a self-driving car.
Excellent ball to play indoors and in the yard if you have ceramic or smooth cement. Arrived before the deadline. Congratulations to the seller. Suuuuper recommend.
Very father I liked I hope it lasts
It's ok. For that price I can't complain.
A lot of fun, my son liked it a lot!
Excellent Product, floats very well, it is very striking for the sound and the lights, my nephews liked it very much, without a doubt I would buy again, it arrived in good condition before the indicated time, thank you.
Delivered 3 products for 2,5 Tigne 1.66 All yak in the inventory. So sob. Your Southern sousidi is not for you. There is not a tidy, but simply the sound of the vidpovidny in the tile. On the STINS you will not lose, spring the norms. The offensive is definitely not a variant-it's too thin. There is simply a veniator there-not so much, it is not the same thing that I will give you the pillow, but die with sharks to shvidko. For that, rosibry, wake up the fan, then I want to get it
Very cute!⭐️⭐️⭐️⭐️⭐️
Very good product I recommend it
I was satisfied, the ball is cool, has a rubber around to kick without damaging, my son liked it very much, it seems to float, the delivery time was reasonable did not take long
Pleasing to the eye but it took too long to arrive and they did not validate the delivery guarantee in 16 days.
It is for me nephew who freaks with football, I hope he likes it. Arrived very quickly.
Delivery is fast, the package is monitored. The quality is very good. Good seller I recommend 100%
The best toy in the world. It is like a hovercraft and accessories in the world. A very cool gift for a child.
I thought it was rechargeable, it is the pile so it is a gift that does not pay, nor have I tested it yet, I do not know if I give it, it is smaller than in the photo, more it does not matter much, thank you