SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have not put it together, but it does not seem that more than 1800 pieces are coming
Pretty good. The shipping is fast, I thought it would be bigger but it is because the parts are small. Let's see how I do
It was very nice armed, it also arrived very fast, and brings extra pieces in case you lose some
Fun to assemble the result is not evil, the only thing that the really small Sojo pieces sometimes gets hard.
As described thank you very much arrived much earlier than expected
Tiny blocks, which many people have already written. That's what I meant. These smallest elements are a little hard to put together. I advise men and ladies with thick fingers against it. For me, they were approx., but a bit of a challenge. With the little set I have, it was building fast. The quality of the blocks deviates from the LEGO, but they are not bad blocks. To allocate not to children. In the photo, a comparison with the locomotive (mini set) LEGO. E
I want it for a gift and the box arrived in good condition, it seems that the complete pieces are coming and everything is fine, it is only a matter of waiting for the person to put it to me to know if it really comes complete but at first glance it looks perfect. It comes with an instructive where it explains everything step by step in detail and the pieces come in sachets
Super entertaining as I ride it I realize that it has many details and bigger than I expected. I was very hesitant to buy it and I don't regret it at all.
it’s so difficult to made especially the small tiny dots keep falling inside the holes, that’s the worse part otherwise is prefect.! After everything has done it’s looked so beautiful, i like it very much 😊
Garnum designer. Shvidka delivery to Kalifornia. In addition to my details, and demand additional Magati for children. For a child will be a photo of the city of Lego and Titianik
Duge your daughter. Delivery shvidka, sell Super. pregnant photo for more than a doctor.
great little project, a nice amount of extra blocks in case of loss. Very pleased
The Troha box is bent, it is packed in a sagey bag. Everything is solved OK
Arrived super fast on the stipulated date. Looks good .. I will upload photos when we start to put it together.
The shipment was fast 15 days and it looks nice, after putting together I send pictures... But note it's too small😅👍
Everything ok. Very fast shipment. I recommend it to everyone 👌👍
Excellent quality and in excellent condition, in addition to arriving very fast to Mexico, 1 week and 3 days to be exact. It is not yet armed since it will be a Christmas gift from my nephew.