SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little on the flimsy side with where the long pipes go together, but when it’s built and lit it looks good. Ordering a few more now that I see how they look.
It ripped when I was trying to install the lights, do you sell the lights alone, I don’t know what to do
Be very careful when putting it together, it's very straight forward just takes a bit of time to get it right, overall the light is very cool.
Very good, easy assembly and many options on the remote, not to mention that it has one that accompanies the sound of the environment. Was worth it.
Kinda tricky to assemble because instruction wasn’t clear but it works.
It has many light options, it is very good, even it seems something expensive for the material
The packaging was not good at all didn’t get some of the screws and also a bit broken
works great..really happy with the device. woot!
How beautiful and easy she is to assemble!!! Separately, all the details worked and turned on, as collected, forwarded to turn on!((( Requested a refund, it was approved, but so far the money has not been returned!
Exactly and excellent
Although the assembly portion of this product wasn’t the smoothest—it seemed rather cheap and instructions were basically non existent—for what I paid for its great. The only downside was I couldn’t get the rod to connect to the base, the screw that was supposed to screw the rod and base together didn’t fit at all. So it’s now currently snugged between my bed frame and the wall. Lights are vibrant, multiple combinations that are all pleasing in their own way, overall, I recommend.
Product was delivered in about 2 weeks not bad shipping. Will assemble and take a picture later!
It’s perfect. I just wish it came with an adapter and not USB only. The lights are easy to assemble and come with the necessary tools. Gives ambience and it also has a remote control that doesn’t work very well in the distance but at least includes batteries. Fits in every corner. Came super fast. Less than a week in NL
The packaging came opened, the box was torn and closed, I thought the lamp did not survive. But everything turned out to be in order, it works, it did not collect it completely, and so for verification. It's for a gift. The light is bright, has several modes, the remote control is included, you can also install the program on the phone and control from the phone.
It’s great !!!