SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's great, I bought it to use in eyelash care .. My other light is very strong and it bothers my customers and this the softest light is perfectly enough to meet just it is not good to take a picture of the work then I will need to use the other more powerful
I loved it, it's armable, metal material resists, different tones and light intensities, super light and you can move the light part. Brings USB type key
Everything arrived super well, in excellent condition I really loved the product I would buy again without a doubt
Perfect! You assemble and regulate the height as much as you want. Arrived in 1 week.
I liked it very much, it is super easy to assemble and the light is perfect, the intensity can be raised or lowered and it has 3 different shades. The part where the lamp is can be raised or lowered as needed.
Everything arrived right, the light is very weak but for the value it is worth it
Illuminates very well, although in theory there are 3 shades that combines warm white and cold white is stronger, I recommend it, my wife liked it
It's better than I expected! It illuminates very well and is of good quality, the base is made of metal and is quite stable. I highly recommend it
They exceeded my expectations, they are beautiful, they are very cute and cheap. I bought them for my living room because I got bored with the hoop of light and the Crescent lamps are not so good and they are great. It brings 3 different tones and very easy to assemble, I ordered two. They arrived very quickly in Mexico, there was no need to speak with the seller and they arrived in good condition, although the package bag was already very broken about to leave the packages. But hey, I arrive undamaged and complete. Super recommended
love it ! im a beginner lash tech and it works perfectly shipping was also really fast !
Thank you very hard in making the delivery for a moment I thought I would have to request the refund but it was late but it came to me...
I arrived very quickly, attached to the description. It is really sanding and easy to carry and the lighting seems very good to me. The only detail was that the packaging is not good
The lamp is beautiful, everything shines perfectly, does not irritate the eyes. The delivery is very fast, thank you, recommend!
It's not very bright. To read nearby it is OK, but to explain a room probably not.
Excellent, I loved it!!
Like the forum, easy to assemble, the light is not very powerful