SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's so worth buying one of those! Shipping was fast and it works as intended! I'm super glad I found this item, I enjoy my drinks now with small ice cubes. I completely recommend this store! very well package
I will describe the product. I'm not a little bit of money. I'm satisfied with the purchase.
This pot to make ice stones is great. It is silicone and the central plastic tube. Are small stones. I liked it a lot.
The little ones are small but it is very good and it is comfortable to unmold,
I love it, small cubes, the ice does not smell from the fridge to have a lid I have already bought 4, I not only freeze water, but also lemon juice, blueberries or any fruit I recommend
I would just like to praise the seller. Product arrived well ahead of schedule. Came packed. Great quality and cost-effective. I recommend!!!
Looks exactly like shown.
I recommend the product and the seller. Everything corresponds to the description of the seller. The delivery is fast. Track was tracked.
The delivery is fast, everything is as described!) cool piece for ice, very practical)
Order was made 10/02/24, received 21/02/24. Fast, thank you. The parcel and the goods arrived OK. The product description is accurate. Have already tested it, small, neat ice cubes are obtained. They come very easily, the shape is soft, when you press the cubes themselves fly out. Did not communicate with the seller.
It came to Me very quickly. I am delighted, it is small. You have the bucket in your hand and that is what I like, it takes up little space and with little water you make a lot of small ice, ideal for mojitos. Thank you
Very good and very fast order Surprised me there Repeat without any doubt Highly recommended
Is very practical. Ice are small and there are many. I loved😍The shipment was very fast. Arrived in Madrid in less than a week.
Perfect! Easy and practical to use! Occupies little place in the refrigerator. Makes small ice for gin!
Very good material, size as in the picture. I recommend!
A neat container for making ice cubes. Fast delivery. I recommend.