SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All in the best order, fast delivery, the device works, we'll see if these pebbles somehow work on the water. For now, this is such a pleasant stream of water.
Good, but a little bit demented. Nice works, like it.
I just got it. Thank you, seller, haven't tried it yet, it got here very quick, because of the eclipse one day delay, is ok though... recommended it does fit 👌
Arrived very quickly the product, as described in the ad. Tested and approved.
Today I have put today, wait a few days to know what it really works.
The item arrived before the estimated date, all complete It looks good quality, I still do not use it, when it takes a while to replace the review, how is the product.
Very good, delivery was mega fast, super powerful loved the super Indico purchase, worth buying
Although it arrived only in that packaging it did not break. Is Plastic
Very good
Is perfect💯A great purchase without a doubt!!! Water jet comes out better than traditional showers, I loved
As it appears in the image. Good appearance and good presentation. Well packaged. I like it. It only remains to install it.
It is of a very bad quality, it arrives in a simple plastic bag where it receives blows and the balls release a strange powder
It is super easy to place, has different functions for water, has arrived relatively fast, and works very well at the moment, thanks to the seller
The holes where the water comes out are not straight and therefore the water each comes out to one place. Those holes are very fine and if you have enough pressure it bothers. The shipping information was almost zero.
Article not wrapped in protective plastic which facilitates being damaged in transport. Only the extra stones came in sack torn and loose. From the rest I still haven't used for better feedback
😔 I can't open the middle part to put more polka dots, I can only get my head. But not the middle one, so I was sad and disappointed. I bought more balls to put when you spend but as it doesn't open, I will never be able to put it.😔
As described in the picture, I took it to soften the water with 1 more filter, later I will add more feedback if the quality of the hair improves