SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived vast fast all well packed yet I will not test it I will upload more comments when the aya tried
Price/quality ratio is excellent, both day and night image is very good quality, easy to install
looks good. like how large the solar panel is. can't wait to set up
According to the publication, it is seen with good finishes
Fast delivery 🚚 well packed the app not so awesome, taking some time to connect to the camera even if it's a very good signal Don't know exactly how much the battery is working the image is good
Arrived quickly and well packed. It is still not tested so later I will update but I have several cameras with the same application so I don't think there is a problem
Two tizhni delivery. The camera is sharpened by the embankment of the energy, the videos are up to 15 seconds. Pidyde for lokatsiy with low activity.
This is product stuff. The movement arrives late for about 3 seconds, but I like it very much because of the good image quality and solar charging.
Good image quality. Take photos when detecting movement and the notification arrives, which I still do not understand if it only takes photos why the camera does not record when detecting movement, one has to precote recording for her to do it or I don't know how to activate that option😅But the product is good for the price they offer
Good picture and good battery life so far. I hope it last.
Cardboard damaged by the mailman!!! Fortunately it was well packed so as not to damage it. Not yet tested but seems to be of good quality
It arrived in good condition, it has not yet been tested but it shows good quality
love the cameras and thank u very much for the fast sale and got them very quickly 😀
The very good image👍 (I make the clarification) that the first days super well download the app, now 15 days passed approx, I do not see that it charges with the solar panel😵And the camera disconnects from the app, I have to configure it daily to see😥!!
Arrived ahead of schedule, equal to the announcement, I recommend the purchase. 100% satisfied.
Looks good, but I don't know how well they resist the rain, the horns he brings have grilles, I hope everything inside is waterproof, the image and solar charge do well, at night the times I made it work worked properly, Everything looks good, I hope it lasts because it rains a lot here
In accordance with the description. Well packed, received on time, the doc is in English and Chinese but simple to set up. The quality is very correct and if it suits me in time, I will recommend one. The solar panel and sensitive with the little sun there is right now. I put the photo of my installation, one night and the camera software.