SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous product ,very nice idea for a gift also.
It does not shine much but it is very beautiful. It has 3 colors of lights and intensities. Very easy to use. I bought the 15cm and it seems like the perfect size. Arrived in Limau, Peru in 3 weeks.
The goods are the same as shvidko. Yakiste is good, to bring good things. I need a charge, drive a dottiku. I decylka regime Svitla. I took it for a gift and a trick of a Skoda, but the box is not a dint, and you can't get lost. Duzhe Skoda, ale mysyatsya himself tsiliy and pratsyu. Product can recommend cotton👍
Came crumpled, the box is torn but working, a small dent cured with hot water
I arrived very fast. Only the packaging came a little damaged from there in more everything good.
Arrived very fast, the product is according to the ad, the product is beautiful is very nice, it comes with the cable and the support only. Only problem is that no protection comes so the crumpled box arrived but at least it didn't come damaged
Naff ball KKK, there is a cut to change color
The box came all torn, but the product is in perfect condition.
The product is fine, but it came to me with a dent
Very beautiful and came to Mexico super fast.
We loved the light lamp, it is very tender and does not take up much space, it is easy to install and with the small taps it changes color and turns off. And arrived very quickly, arrived in 8 days.
It is beautiful, although it was a bit difficult for me to understand how it was used, but it should be given a small touch down where the connection is and so it turns on, changes the colors and turns off. It's cute. I loved
Pros: The lamp looks strong and works well, even though the packaging is all hit and damaged, it is not protected, shipping very well arrived earlier than expected Cons: Poorly packed, does not have any type of protector, the box is totally damaged
The shipment has arrived very fast. The box has come a little damaged, but the contents were perfect. Everything works perfectly. Excellent value for money.
The lamp is fine: it has a good design and is large, the base is made of wood which I thought was good; Although it lacks Touch (I do not know if it is normal) you have to hit with a little force to activate the light and change color. The packaging came disgusted, the box was all crushed and broken; Need to see during use if the product meets its functionality or is damaged.
Beautiful
Surprised arrived quite quickly very well packed and very nice