SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super mega recommended, delivery time was much earlier than scheduled
The glass is plastic and not very durable. I think that it will not withstand more than a few falls. The plastic was with a perceptible smell of food, but after washing it passed. Pepper prays well. About durability, let's see.
Handsome, bad moi too big... so I wouldn't buy another one.
Is beautiful and good material. Is a plastic that imitates glass. I recommend the purchase. Arrived late, but I believe it was because of the holiday.
Cool But when you get full, and you turn it looks like something at the bottom, you can see the differences in the picture
It is plastic, I still don't use it, I hope you do grind the grain salt
Very plastic, I thought it would be of better quality, I still try it, I hope it will serve
Excellent product. I arrived 8 days before, and the delivery was curly little monkey. It is very beautiful and the plastic is elegant, good quality grinder
The grinder is OK, it can handle colored pepper and coarse salt. I recommend
It came to me quickly, at one point I thought that it would not reach me why the application said unsent. And suddenly came to my house I already have it in use thick grind but for me it is fine I am from Baja California Sur Mexico🙏
It was well packed, it is plastic it does not look very resistant, I will try it and see how it works
Arrived very fast in 10 days and OK I still don't use it to see how good it works
I thought it was glass but it's acrylic, it's still cool
very good material and quality. very fast delivery only six days. very satisfied with the purchase and I Recommend the seller.
Came quickly, but without a lid. And you can't prove anything.😂
Excellent grinder, I use it for salt Grillera wolves and leaves it super fine. It is more convenient to buy this grinder than the gourmet ones sold in supermarkets.
Arrived in Ukraine in 3 weeks, by new mail. There is a minor marriage on the case. When you take it in the hand clings. The photo shows. It's unpleasant