SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love it still trying to figure out how to connect it to my phone
Wow! It came so fast . It’s worth the money!
scratched in 1 wk..but works better then the others I got .I recommend
I was delighted, it does not turn me on but I will think that it is downloaded but very beautiful
Watch is pretty, but it came with the screen decentralized (it looks like it's crooked).
I haven't set the watch up yet but will update the review once I do to provide additional feedback on the reliability and how this item functions.
I arrived perfect, the application is very good and they are very serious in delivering the pequets, thank you very much God bless you always
Great smartwatch. Easy to connect with your phone and has great features. I love it
A bit of a struggle to get it setup and connected but it got done. I don't like that the time is only in military time but other than that. seems like an okay product. we'll see since I just got it.
Packaged well. Came in a timely manner. Everything seems to work well.
My order arrived, and before time. At the moment everything looks good, the connection with the cell phone has yet to be configured.
I love this watch it’s like a Apple Watch it connected to my iPhone 7 this is so cool💙💙
Got this bad boy 4 work , I can see my text and see who’s calling but I don’t know how to answer or text back or work the camera it’s only been a day since I’ve got it but it kept charge for a hot minute (all day) so I’m happy with that
Nice watch. Lots of options and what's nice is that you can also call with it
I am very happy with my order really if just in time, thank you
Arrived before expected delivert date, i'm impressed with the buy and highly recommend the seller and product though i'm yet to charge the device as instructed to see how well it works, for now im really impressed.
I am very happy with the purchase congratulations Just a comment step I work with the payment with prepaid cards I do not know that very good greetings the entrance📥
Cheap look like the real deal just charge before bc it will be dead when u get it