SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery took awhile, item received with carton box crushed. Item is okay and works as described.
I recommend they are great in addition to quality price
Good light! In the dark works correctly. The sensor is beautiful and the light is cold white. Well packed
I thought to arrive in this non-official state, but it works perfectly, it complies with everything, delivery on the indicated date
Arrived quickly good quality satisfied
3rd Time i buy these night lights because these are very useful and i love it. Shipping was soo fast, i ordered it on 8 march 2024 and arrived on 16 march to italy. i paid 1.43 euro for each light My only complaint is that it was the cheapest price on ali express and i wanted to buy 10 pieces but this special deal offers me only 3 lights per customer. overall very honest seller. will buy more to gift my family members. thanku soo much ♥️
* Exactly as the description * Arrived before the scheduled deadline * Ready of excellent quality and great cost-effective
It arrived on time. The packaging is weak, but the product works well. It was used for 3 hours, the light is very strong.
Moonlight with light detector. Does his work as a molight👍
great to have it can see the moves at night
Ordered several times and always satisfied
* Exactly as the ad * Took 10 days to reach SP/South Zone
Badly packaged, but it still works really well in the dark, although it does not shut off.
The quality does not look the best but works really well. The sensor is responsive and light is dim which is perfect as a night light.
They have arrived early and both work, they are smaller than I imagined, but they do their job
Came very quickly and as described.
Received broken, had no protection, only its own box
Is great to leave in the bathroom the night. I liked it very much.
Arrived in good condition. A bit smaller than I expected but works perfectly.