SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was surprised only a repeater was put nearby and the 100
Very good item, good image, although it takes a while to capture it and sometimes it is not possible to distinguish the face of who touches, the very basic app without more specific functions, but for basic use quite well, good cost-benefit ratio
Excellent product. Arrived in time and form according to seller's specifications. Work properly
I haven't tested yet but it seems to be working properly, I liked it a lot and soon I will install it at my gate.
Good sound, works well, multiple tones, the volume level adjusts, the only theme is the part that goes inside the house because it is USB
As described, arrived fast in MG 15 days. Apparently all right
It seems to be good, I'll still set it up and see if it's really good. The delivery was fast!
Perfect image. The only annoying thing is that it is the battery. And from what I saw, it doesn't last long. But it's the price to pay for the price you paid. And for the price she paid, she is excellent! Installation is easy. Just download the app and connect your network.
The packaging arrived very mistreated, you can see that the transport was very precarious. The product works well, the small one and works as expected, the microphone is good, the camera is low quality but meets the 100%, functionality and for the price really is very good. The speaker is not very powerful but it is heard enough.
Great Thank you very much I got everything neatly and everything to my satisfaction and also came fast.
Fast delivery ahead of schedule everything very well in perfect condition
A clever doorbell with a camera and infrared. Video quality sufficient. You need to download their application and register an account. You can operate via WiFi and make the Ringtone available on 9 devices (only one phone can answer the call but all of them will ring. Additionally, you can pair the independent bell with many melodies and set the bell sound. This doorbell must be powered by USB-it needs to be inserted into the charger or powerbank. The video doorbell itself can either be stuck to the door or screwed onto the pins. The Bell can be pulled off by extending it upwards from the clicks, for example, for recharging-without removing the screws, etc. It is impossible to peek at the staircase without first calling with a button-it is not a camera. After developing, it fakes the image that can be seen in the snartphone. You can also talk to snartfob on video with someone in front of the door. Apparently it will last 90 days on a single charge or longer. It will come out in the laundry. The Bell has a USB A socket which charges the 300mAh battery. For inexpensive money even cool
Hello I arrive before the date and the camcorder looks good although I still do not install it
I liked it brings everything that has been described now just see if it works
Works luxury, has a delay of about 5-10 seconds... But for the brutal price.
Arrived very well and super fast I still don't taste it but it looks great
If it works, it looks good, I haven't tried it yet, a pelin. Petty. I don't know how it will react to the outside, sunlight, rain, Earth, E.T.C ..
Good product for the price I paid. I can't ask for more
This really adorable adorable, it is very small need to try it to see what it is but it is very beautiful that small
All looks well, haven't tried yet great fit its price! Awesome 👍