SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came right, I already installed everything ok ….. Buying more kkkk
Perfect lamp. Brightness and color can be set. Pairing in the Tuya app took only a few seconds. Recommended! Superfast delivery in just 7 days with postNL
Battered package No Protection 1 week and a half it takes to reach cdmx. Then I will upload a usage review, they arrived well.
The lamps arrived fast and we like them very much, recommend
They work perfectly. Although the packaging arrived very deteriorated... Even one came open
Excellent charm me of solid good material I will buy more for my house. 10 of 10
Very good, it illuminates too well in the white and warm light, but it is weaker in the LED light (this is obvious). Has Intensity regulation, which allows me to leave it on the table and light up only my setup (Photos 1, 2 and 3) or light up the whole room (as in the photo 5/5), even in a luminaire that directs the light only forward. RGB is very accurate, giving exactly the desired color.
The cardboard arrived half mistreated but the spotlight is in very good condition and it works very well
works perfectly, the packaging could be better
It takes about 1 month to arrive, but you will have to see local parcels, which stopped you almost a week and a half before delivering. As for the excellent product very easy to use and handle
Illuminates very well in white color, whether warm or cold. But colors does not brighten so well, but it meets. The app is easy to tamper with.
Excellent light bulb, perfect for 15 squares, white and warm bright, but colored spruce shine like a 5 cotton bulb, works through the app and Google speaker by voice. The only minus NUS of such light bulbs if the touch switch, after turning off the light bulb itself from the application, turns off after a couple of seconds and the switch itself and back on what would only turn on through the switch. If the usual push-button switch is all working, the touch-sensitive was bought by the company of livolo there were no wayfai and all such nonsense
The package was not packed to protect the product could have been broken, I did not even indicate that it was fragile
Very good smart bulbs, they easily link with my alexa. They arrived in time offered. I recommend the seller.
I expected the color mode to be dim, but not that dim. I don't need it, though. In tyua app, I can not only turn the bulb on/off on the schedule, but also change brightness, color temperature and so on. I thought I would have to tinker with the Home Assistant for that, but not yet.
I am very pleased with the quality of the product, good lighting in the white strip and the application very intuitive allowing you to create shortcuts, scenes and automations. The only one against me is not to make it possible to add to Apple HomeKit, apart from that I am in love.