SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
1pcs 
It's game very fast and I love it I can't wait to use it
Excellent product is very worth fast delivery product in great functional condition and very fast!
The product performs as expected, and the setup was simple. I was able to install the unit by myself in under 20 minutes. The plastic chain that comes with it is quite noticeable, but I’m hoping it won’t draw attention at the top of the curtain.
Funding skvěle. I am dá se říct naslepo. Myslel jsem, že se dá nastavit podle průměru týče na záclony. Náhodou jsem se Trefil, takže pozor nastavitelný není.
Fast delivery, a week in Poland. set up the device.
Product meets the announcement but at the same time does not comply. For the perfect operation will have to use the hub (another purchase), even has the programming functions it does not open or close alone, it is only in manual mode the opening or closing, which disappoints a little, even connected to Bluetooth does not generate a routine. So stay aware.
Good price quality ratio. Works well to see in time. Control with the smartphone via the perfect Bluetooth.
Everything came right. The product is really very good. Reliable seller. They can trust. I recommend.
I have already bought several products of the same, very easy to assemble and install, recommend the product and seller
Arrived very fast, but the seller did not respect my time to evaluate the product!
good!
Simple but it works! The apparatus is silent and half slow depending on the size of the curtain. But had a genius idea of putting on a "chain" to decrease the weight and keep it from getting stuck. Regarding the connection to the Tuya app was pretty quick and easy to set up. It is compatible with Alexa👏. However you need to have a tuya gateway with Bluetooth. It connects easily with him. The secret is that you need to disable the Bluetooth of your mobile so that it works with the voice command