SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A thermos for coffee. The boxes were destroyed but the interior fine.
Great product! Keeps my coffee hot for about 3 hours. for a long time .. Does not leak, has good ergonomics and is easy to clean. The painting seems to be good, does not slip out of the hands. Very beautiful product even. I put a picture of her next to a 473 ml Stanley Cup, to give you an idea of the real size. Beware of the lid, the side has a live corner, but it is easy to solve, just finish with sandpaper.
Geras puodukas, outlet išlaiko šilma , patogus uždarimas atidaromas, Guma o apačia neslysta. Gaidys Tik chunky aštrūs Kampai Kaip Geri be virsau gal būt gauma išpjaiti
Very good cup. Very convenient to drink from and keep a very hot temperature for along time. Going to order one more
Very good quality, the truth meets expectations, keeps the liquid warm, this Cup does not disappoint.
I take my mugs, I just open them now, the black one is much better than the white one(it is not white I really didn't consider it because they wrote the color is white, the black one is nice if I knew it ordered both in black or other colors, kinda cream not white, I do not use them yet, hope works good, the shipping was nice and arrives fast, but the white one wasn't in the box and the lid looks not a perfect fix, will see I will check them soon
A good thermo mug, but it will not work like a thermos, it cannot be turned over.
Excellent quality glass, I am using every day with ice water.
The product arrived on time and without damage. The packing could be better. The Cup is well built and quite beautiful. Fulfills its thermal function very well, being excellent for tereré. I recommend the purchase.
The item didn't come with a box. See images. The item has a dent at the bottom and the top metal seems rough. A little disappointed.
Great mug. But it is better not to turn it over, otherwise the liquid may spill.
The cup was delivered damaged scratched as in the picture
It adapts to the description is very practical I liked it a lot, just as an observation I should touch up the bezel of the ring, since I was unable to remove the edge and I could cut
A simple product!!!! It comes in a non-white color and it's perfect. Keeps heat and really opaque and not liquid.
The quality is good. In an hour and a half, the water cooled from 100 °C to 70 °C. Packaging could have been better. The goods arrived damaged. The delivery is fast.
The mug came shvidko Garny station, sealed, Garno trimai temperature is all super
Perfect as usual this is my 3rd purchase the whole family is equipped