SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received in a short time, fast entry and in perfect condition. Has 3 intensities according to the description. It came with its charging cable and all okey. Very satisfied, I recommend it.
Just what I was looking for. Not too bright, just right.
Thanks seller The quality is fine Quickly delivered You just need to find a suitable connector to charge it
The lamp fulfills the details explained in the description
As described. Very practical and with various light intensities. Very happy with the purchase! I recommend the seller! Fast shipping and very well protected.
Good
Cool lamp, can twist the box, charge the cable, three-cut, for reading
Very good product, 3 lighting modes and fits both on flat surface and with clamp. Only to note is that it comes with a pretty weak box, in my house I was crushed on one side, luckily I didn't hurt the item.
Very happy. Fits well, illuminates well and does not need to be connected to the light. Perfect for reading at night
The product arrived in good condition and according to the description and the experiment works very well I liked
I really liked it. I really recommend it has three levels and it is very aesthetic
Very nice night light fits everywhere everything is complete arrived quickly. I recommend this seller
I was very surprised to see the light tonality changes and then there are three light changes, I really love it, just my only complaint is that the clamp is very large almost the size of my hand and in the images it looks like smaller, But in short it is a very good lamp I recommend it the truth.
The product as in the description, I recommend it, and the seller is very excellent
Perfect. 19 days to Canary Islands. And the quality is great. I recommend it.
The order arrived quickly. Packed well. Nothing crumpled or torn came. The lamp is a little smaller than I thought. But it works perfectly.
It arrived fast, it came with some battery, it has cable to charge it. It has three fairly powerful light modes, with the second mode is close enough.
It feels good materials, excellent lighting, I still have not tested the battery life but even if it lasts 1 hour is good purchase, the intensity of the light does not change if it is plugged in or using the battery. You can also keep asking without the clamp being held and that is very good for certain situations. 10/10 alv