SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The glue is strong, it seems that it will withstand the weight well, it is not necessary to put the screws. The very fat rolls go right with the wall. When it is more spent it will roll better. Would buy again.
Perfect I like it very much and the shipping super fast
Even though a minor paint glitch and the base arrived slightly crooked, I was able to adjust manually. Great product and good quality. I only suggest that the seller protect the best product so as not to damage the shipping.
Ready .. Fast delivery and the material seems to be well resistant .. I haven't installed it yet but I want to use it soon
Perfect
Holds Well, on adhesive paper. Very strong, I don't know how to go forward. If it falls off over time, there are screws included. At the moment, everything suits me. Thanks seller
For now so good. It has not given me any problem I put it under the kitchen cabinet and it goes well.
Solid workmanship. Good price. Now only mount and use. It fits into the decor of the apartment.
Good
I'm very pleased😍
Product as shown in the pictures. It comes with its own double-sided tape. It also includes screws for greater attachment to surfaces. (It has only taken two weeks to reach the Canary Islands). Quality-price a 10🔝
Order placed on 02 January, shipped 03 and delivered already on 08 January!🥰 Very fast delivery time!!🚀🚀🚀 I chose the "Gold short" version, and that's what I received👍 Well packed and protected in a protective bubble envelope, this support arrived without damage during transport. I chose it to use it as a towel holder, near the toilet wash🚻Because I run out of space in this place that is set up for a disabled person♿️, And it's perfect😊👍 Totally according to the description, this Holder is very easily installed with its adhesive on the tile, it is very light aluminum, and can also be used for a roll of toilet paper ^ ^ I totally recommend😊👍
Thanks!
Good quality, just peel the sticker to glue on the wall, very easy.
Perfect.
Looks exactly like the picture, was packaged well and sent quickly. Very renter friendly with good stickiness. However be warned that the edges are very sharp
Good product and quick delivery