SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The command does not correspond to the one they have to send
thank you so much for such a great item and delivery on time. thanks again
Arrived very well, it works well, the helicopter is rechargeable and the battery control is very cool, I recommend it.
Very satisfied with this seller because it has no misleading advertising. I bought other of these mini helicopters from another seller and sent them uncontrollably and with the poorest packaging I have been able to see, luckily they arrived well, but as you can see from the photos I share with you, these arrived well protected and are exactly as described in the publication. I recommend this seller 100%.
It is small but it is fine the toy only that it only flies up and if you turn it off it falls but it fulfills its function you cannot direct the plane from one side to the other
1000/1000 be careful⚠️⚠️⚠️⚠️ Why the shit is super powerful I thought it was not very powerful I activated it and the m ***** flew off the table 10/10 and god buy it is worth it but it is difficult to control it
The toy is very cool, my son liked it too much. Only a complaint the battery lasts very little you play 15min Already discharge.
Unfortunately I received the parcel damaged so the helicopter is not suitable for flying. The only plus is that the money was returned to me and I can buy the helicopter again.
Excellent product, lightweight, good lighting, and compact. I recommend. Arrived real quick! Very attentive seller!!!
I bought two units and only one control works. In general, the product complies with the proposal.
Box of boob well Duzhe pri'yat, ale the helicopter itself. Delivery in 10 days. Remote without batteries. Start, ale without curling like a batter without putting it.
There were lads, it was lost. The control on the control panel, the top and bottom, the head of the charge, then the ceiling of that class will get into the yard. You will put your hand down, you will buy the goods on the "amateur" once again. Remote control without batteries, to put in the kit for charging the helicopter. Came your head, in boxes🤗🤗🤗
Everything described on the ad is true. The only real problem is delivery. The helicopter arrived before the theoretical time but in poor condition. The packaging is damaged, the remote control is no longer in the packaging but in the delivery carton and the helicopter's ailerons are twired.
Great toy. It works only by infrared, the control is to turn on and up. Good cost benefit. Necessary to buy batteries for control.
This father, I thought it did not have control but it comes loose in another box since the shape of the transparent box is smaller but the helicopter is terrific
To be a low-budget product is very good and how easy it is for the children of me I really like
It is very good but the control is very small and arrived a little damaged the box but everything is fine
I hope it works. Christmas present for my son. The box has been damaged in transport.