SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The packaging of the lamp was damaged, torn into two parts, the lamp body is folded. The lamp works well.
The lamp works correctly so far. It has the sensor and three modes of use: 1) fixed light, 2) sensor and 30 seconds light and 3) sensor and 15 seconds light. Includes a mini USB to charge it. Equal its magnetic stickers to place it on a surface.
* Exactly as the description * Took 10 days to reach-SP/South Zone
I received my order today January 7 at 1:00 p.m., when I expected to receive them on January 23. They came with refill cable, 2 imported adhesives and 2 adhesives for varied surfaces.
One-time operation with the side black button, double light continue mode, three-time sensor detection mode
The order arrived super fast only in 5 days and the product arrived in good condition, now to test it
Arrived early only that it was not the color I asked for... But I have no problem with the color is perfect... For how little the use is super good
Cheap tea is inevitable, but it is a product that has a faithful detection ability and very high seed type charging for the price.
Shines very brightly! Good nice light for eyes, Ukraine is ready for blackouts! The delivery was very fast, the lamp arrived in 12 days in Ukraine. I recommend the seller and the product!!!!
I'm dead before I use it.
Very good. I recorded a video about him. My Channel on y. o.u. T. U. B. E: diegoelectro
I don't think there's a sensor role. Black button on the side must be pressed on
I was worried about the damage of the product, but the product was shipped without any problems. It is worth saying that the sensor is no problem and the brightness is very bright. It's just product durability and how long the battery will go after you use it. To date, the only drawback is the charging line. The charging line is recommended to just throw it away. When I use it to charge the phone, it is garbage, and it is only charged at very low speed.
It works well