SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received bullets are smaller than indicated, 3cm instead of cm. The item was received dusty, with tasks. But the colors are fine and the toy does its job. Price-quality ratio ok.
Arrived right, I liked it. I recommend
It is very good for a child of 2 years old, comes in perfect condition and super fast
Very good plastic, resistant, paint does not come off, the watch ball is resistant, when it is made of plastic, it is seen that it is unstable but I will solve it with a double view sticker so that it does not move, my baby I accept it very quickly
Small balls, maybe children can put in their mouths, but an amazing toy
Fast delivery. good for price. but one piece damaged. almost product is good my baby likes this.
Snarking at 02.02 for 3,31 dollars, making 15.02 away. Your Garna, the smell of it, the class of it for children
A bit small but just like the description. My baby like it a lot
It is a very entertaining toy for the little ones.
For the price is excellent, although my baby is 4 months old and I only call your attention the balls
Delivery of vchasna, the grashka tsikava is not a child, but a cat). The whole of the unfazy, ale the isgrashka came packed in a bag, one sectsiya came three ((
Polecam :)
Everything is OK, ALE small-smaller balls (, and so everything is OK.
This toy is working fine. One module was broken in delivery.
Is small. My daughter is a year and a half and reaches below her hip. But it's nice
Hello, good morning, in receipt time it was before what they said, I thought it was very good... But the truth is that when I opened the package with great care clear the interim bag containing the product was already torn I think the bag is very thin that it is easily put on. The product is what describes and shows the video on that side was satisfied thank you very much