SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute! Arrived as detailed in the description. The pendant makes it heavier but still comfortable to wear.
It is what promises, it has a good quality and is very beautiful, it also arrived before the date.👍🏼
Is very cool. It has many compartments to be able to store things well. The purse and the balls come separately and you have to join them (very easy). It costs a little to open and close the part of the cards.
Beautiful! My Daughter loves it. The color is a little duller than in the pictures. God quality.
very cute, the quality is fine too, its just a bit bigger than i expected!
The product is as shown in the image. I recommend the seller and the parcel service too, everything was very fast.
Is too beautiful, and the little thing that hangs is a little bit heavy.😻
It is bigger than I thought, it is of good material, arrived in 4 days, just like the picture.
I arrived fast, thank you very much the same as the images.
Looks very beautiful. Good seams and lock, good fittings. Recommend
Very good for $60 or $3. Excellent, very fast shipping for Mexico. J & T express🥰
Is equal to the reference image, excellent quality. It's just bigger than in the photo
It took very little time to arrive but the color is not as seen in the image, the color is like very strong pink almost pulling mamey but in general of excellent quality and very cute, super recommended
Is exactly the same as the image. Is beautiful and spacious. No communication with the seller. It took a couple of days to send it.
I am very unhappy that they have confused the order number, and instead of a purse I have received such a thing, I do not even know what it is for
Pretty. I thought I didn't bring the chain but it came inside. Image corresponds
It has good size, well packed. It is not red color, it is rather pink.
Is very beautiful and practical. The size is perfect. Arrived very quickly. I loved it.
Description corresponds. Rather heavy, not least due to jewelry, which attracted attention. No hidden pockets, concise design. Lacquer coating. Neatly stitched. There is enough active socks for a year, just until you get bored)