SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
dong good
The product came right and working perfectly with the operator's chip, congratulations.
For the price it has I give it 9,5/about 10. It is luxury day and night. Quality is more than acceptable of the product and in pictures. Battery consumption after 2 consecutive days of rain follows the 100%. Do not hesitate.
Excellent if you take it with a view and easy installation. Defeated by the subtleness of the subtleness of the Shui and the second what is moving automatically only proves the chimera in Kan and if you need to change its face enter the application and damage it. The application is sweet and easy. And The second is the sound in it is clear and the sensitivity of the capture is excellent and therefore of course determined by the same application
I use this camera for watching animals… it’s great no wires it’s camouflage and it keeps itself charged up to full all the time…. Great seller I have used them several times!!…
Good product, can be seen well during the day and at night. The zoom is a little weak but it does the job.
For now just unpacked, I tried mobile application, works great. Built quality looks really good, you the feeling if you touch it and it feels so rigid and well done, that is about feeling from this camera. Night vision IR leds are really strong, easily you can seen object 50m far, edge of forest is 45m from camera.I haven't tested movement sensor range yet, I add comments later to this review.
Has good quality. I just opened it. I have to test it in order to give my opinion properly.
As described. well packed. shooting quality is excellent.
It's all good on general.
Received. Good costumers service fast and informative replies for delivery information.
great product till now if it will be good in the next 3 month in the winter i will buy another 2
Fungje perfektně, sejenost, doporučuji
So far I am very happy with this camera! You need to have a good internet connection to get a nice picture, both on camera and on your phone. It was very easy to set up, I had no problems connecting to the Internet or the application. I use cloud storage to save videos. I don't get false alarms, he recognizes people and I'm very happy with that. The solar panel keeps it 100% charged. I was amazed by the infrared vision, in a dark room he was able to show everything that could not be seen with his eyes. It is a pity that it is impossible to attach screenshots to show quality. I really recommend it and the seller for matching the description and fast shipping!
Good camera and good quality image arrived ahead of schedule here in the southern region of Brazil. But a negative point that she stops recording in some moments and she does not accept other applications in Portuguese, because her original app is all in English