SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In line with my expectations, no longer need to cross the house to water/clean flowers/Terrace/cars.
Excellent Product I already tested it and I recommend it
I arrived well I liked its quality
Arrived in a simple cardboard box and inside came the hose inside a clear plastic bag. It brings the two nozzles separately, but they are easily placed. In "rest" I calculate that the hose is almost six meters in length. I have not tried it yet, but I will see if it works well and if it reaches 30 meters in length once it has water inside. I will comment again after releasing it.
Many thanks it is very useful and practical very good quality thank you very much now to validate and see that its quality is manifested even over time
I have just received my package, I am very happy xwhich is as announced, very good material, thank you very much for everything I have ordered has arrived in full and ahead of time
I get the article before the time Looks good and good quality You just have to assemble well Adjusting all knobs well Looks good quality
The product was chewed off the goods on an hour. I will describe the hose, I will blow the thin one, did not vibrate...
All right!!! Order quickly received in one week. Good packaging in hard cardboard box to avoid damage during transport!!!💜
Good purchase I really liked the product I still don't taste it but it looks good here I'm filled I don't know what else
Although I still do not taste it, it looks good quality for the price, I arrived fast and it is tsl as in the images
It looks good quality, the price was done to me, just need to test it, I don't think there is any problem
It has arrived broken, when the tap was turned on, the water began to come out through the hose. I have opened a dispute and it will be paid for me in a few days.
Item as per description, fast delivery. The item is nicely pack in a plastic bag, no damage was found.
Excellent I have bought others and they have turned out very well I hope it is also Arrived very fast
It arrived well in a timely manner, it seems that it works according to the specifications, in any case I will comment again how it was
Perfect, what I was waiting for, before time and also apart from in this bag came inside another box, therefore well protected... Highly recommended