SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I did it, I didn't bark. On the first enemy, a class thermos, tightly twisted, though a spoon of rosmir yak Chaina, delivery to Ukraine/Poltava 2 years old
I have not yet used to test the temperature durability. But I already thought it was great for the quality of the material, small spoon, and value, even if it doesn't keep so much.
It's beautiful! I haven't tested it yet, hopefully keep the food at the temperature.
It works. Size good for school lunch. I like the container for a teaspoon. Keeps the meal slightly warm. For trips in the open air is unlikely to give much. But for the school backpack is good. After a few hand washes, the inscription came down. But it doesn't bother anything. In the dishwasher I did not try
The Cup is great. I like it very much. Perfect for taking the soup to work. The shipment arrived at the appointed time, very quickly. I recommend the seller and his shop.
In a box in a bag. So not really well transported. Yet fully arrived within 1 week in viz. Top
It's pretty cute, I'm fast, it's a little bit bigger than I imagine but it's still very good, excellent👌
Everything came! A thermos for a class viglyad, a spoon for a Sobi, or it's not a little. I will bait Yak will be trimati warm.
To the heat, so to go
Shvidko came to the wickedly. if the material is to be used for this thermos is just a chudova, and the same is easily included in the kit a fold spoon. I definitely recommend it before the prup
Fast delivery. Excellent quality. Is bigger than it looks in the photo.
I tried it, but I put warm water. To warm up before putting in the food… and the food if I kept by 2:30 warm. Good product. Arrived before the indicated date. Superrrr
Very nice let's wait and last the lunch of the breed hot. Your delivery very well taken congratulations to the seller excellent product
Superb quality👌Super recommended I love, I still don't use it but they really look super and it keeps the food warm
Verry good seller Highly recommended Fast shipping Good products
The mini thermos is excellent. I received the order in 3 weeks. As described. Quality, but there is a slight damage on the lid (the function is not affected). Carton cardboard was packed in an envelope. I would like to be more better packed, as it can still be damaged during transportation.
Everything is fine, although I have not tried how long it keeps warm, but everything as in the description, please take it and do not be afraid! although the box is damaged, it is a whole product! fast delivery and dispatch!
There is an iron insert inside, the description is accurate. Good