SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrived in the estimated time at CDMX I arrived a little damaged. I imagine the box was the package. Without damage the lamp works well is very beautiful and also the grip of the new user and I came out in an incredible $7.64 pesos I keep asking in alliexpress
The lamp arrived well and fast. It came without a battery and I have put it to charge. It turns on connected to the current, but if it is disconnected it does not go. The box is hit and badly damaged. I show you photos.
Such as the image, it has three powers of light. The only thing is that it must be connected to work, that or I have not been able to charge the battery
it's really good I really recommend
Cool light, light, 3 items brightness. I am satisfied, I recommend the seller, fast shipping. Smialo you can buy.
From a distance it was the product that I liked the most about this choice purchase that I made and I just thought it was bad that the USB-C cable has to be connected to the outlet, it is not to charge for those who want to know
Everything is fine but it has no battery… I thought it is but if it is not plugged it does not work😥
I thought it was rechargeable and mobile, but after all they must always be plugged in. 3 levels of light, tactile and well finished. Brings only the cable without charger.
The box came crumpled, but the luminaire is in good condition. My came unloaded.
Very good product. I’m happy. Almost like in the picture. I thought there would be more. Very light and pleasant. The lamp bends well. The wire was very short and did not reach the table, so I took the wire from the old lamp. I recommend you the product, I really liked it. You can put the phone there.
The parcel reached the crooked horn in exactly one month in Ukraine, the delivery was new mail to the parcel, the quality of the lamp is so-so, the flimsy is just a kapets, it also shines not so hot, it will go with its own money. Order slate no, I will not advise you, it is better to take better quality.
Me, arrived quickly in good condition for what is worth is fine, thank you merry Christmas🎄💫
It lights less than I thought, at least for the function that I wanted to give it, I thought it worked without cable but it is not like that, it is plastic and not very heavy but does not tip over and works well
A box of m'yat has arrived, ale the lamp is tsyla. For this penny-Super!
The package arrived in very bad condition, luckily it worked well
It cost me less than € 3, it is made of plastic, it shines little, but it helps me for what I wanted, the plug is USB, the White Light
Corded lamp does not come plug, all plastic but it is very well finished, it arrived very quickly.
The product is as detailed. It is all plastic, but it has a termination like I out skin. The touch ignition is very sensitive. It is with rechargeable battery and brings the cable. The intensity or power of the light is not very high.
The packaging came in bad condition, but the product is fine. Nice lamp and I hope it will last
Excellent lamp is of very good quality and I can assure you that it is worth the investment since the light it emits is better than I expected and without any doubt I recommend the seller and his store and give him your well-deserved 5 stars as the shipping of my order was too fast.👍🤓🤓🤓