SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works perfectly and arrive smoothly and fast
The part to be fixed is slightly different, but the performance is good. ^ ^ If you consider the part of the baseus correlation, this product is also good ^ ^
I regret.... Not having bought this lamp before! It's something you need to have! It will make a difference for you who have the PC in a darker place, where the keyboard ends up being more without light. Complete reviwer on my channel: zatt Bell
A lamp of ill-service on all 100%. The sensory is not the same as the regulation, the 3 cut Svitla, and it is not expensive on the eye, the migotinnya vidsutny, overplaying the camera. Yaskrave wealth for all vipadkiv life. Transports are not yakysna, the box is dented, whip yourself from the photo, thinking, everything is the designer-ale is all tsyle! I recommend the lamp. 27 inch monitor display
Works perfectly, this device is too beautiful, the touch works very well, it has a manual in English and arrived very fast.
Arrived fast, little packed box with crunches by Luck nothing broken, got very good on the monitor 24p simple and practical!
Came out clean and bright! Thanks for the good product!
Good light bar
The packaging box has been a little crushed, but the products are not ideal ~ 500mm installed on a 27 inch monitor ~ Night and Day it's definitely nice to have comfortable eyes. Good!!👍
The package took the whole estimated time. The light works good, a nice feature is that there’s buttons with a touch, you don’t have to press them.
looks as advertised. no damage to product when it arrived. I can't complain. 👍🏾
I like the brightness control and 3 color variations 60 minutes timer. The timer function is being checked .. I don't like the way I have a monitor, but... I like the rest. I think I was good at buying one while trying to save two .. The back of the monitor is slightly round, so it is not fixed by fixed bolts
Works perfect, the box somewhat crushed but the light is intact
The iMac did not fit but the monitor is good, 3 color modes, USB-USD C