SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I thought it was bigger but very good, just like the picture! I saw in the comments that the packaging was coming denting and I asked to reinforce the packaging because it was for a gift, but it did not reinforce and came denting, but it did not damage the toy! Arrived long before the deadline! Recommend!
It’s good to play with the box is a little damage, but other than that it’s ok
Very nice this package builders carts my son loved it and they are small but they fulfill their function
The packaging came a little dented, did not affect the toy, my son loved
It is very nice, it arrived in good condition. I recommend it
my son absolutely loves his 🚚 set ty so much
Top I liked a lot
The toys look very good quality. Is an excellent product of💯. The shipment is the one that I did not like, although it arrived very quickly, the box arrived crushed from a corner, luckily I did not hurt any pieces.
My daughter at the post, having mowed down the 27.03, and having rejected the 08.04., 12 days before the crooted Horn, having dismissed the next hour, all the time, all the wrong things on the village of the package.
Excellent Product recommend to all great seller fast delivery identical to the ad
Very good but the box arrived very crumpled but did not break any
The box came disassembled and crumpled and loose parts inside the packing bag! I haven't looked at whether it's complete yet. Was a gift! Had not spoken to the seller
It's really great a little battered the box but very good quality I recommend it
The carts are fragile and smaller than in the picture but all have friction, it pays for the value
They arrived crushed, they are sensitive but they look good
Good, only the box was a little damaged but the inside is what’s important
Arrived for 3 weeks and looked nice, but very crumpled - didn't put any protective foil!
The packaging is precarious, nor a protection in transportation, only inside a plastic. Fragile item and the seller didn't even make a sturdy package. Was it very lucky not to have arrived broken, because it did not wrap in bubble wrap and extra cardboard box so as not to damage in transport? Seller failed.
It is small the package 27 CM 39cm a little damaged the box 15 days in a lot very nice for the excellent price
Product as it appears in the image very beautiful, the only bad thing is the packaging comes in a bag and with the other package it is crushed but everything arrived very well. I recommend it and recommend delivery to the seller long before the date indicated. All accessories in excellent condition, are beautiful