SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved very beautiful only the box that came crumpled more also well that it did not damage the toy
An inexpensive toy, well made and resistant with lights I loved for my grandson
Very cute, my son liked it but he was scared when I called... He walks and the plastic is one of those that if it falls cracks... Maybe it's better for bigger kids or decoration. It's quite big, bigger than I imagined.
The quality of the plastic is not the best. And he just makes a few noises of space explosions, he doesn't talk. But the child loved
I am a mega nerd of anything and everything. Toy Story and of course, buzz lightyear is my favorite of them all. Thank you very much.
It's great, it's big, it's sealed and it brings its wings apart Will be a good gift for my son
The item is excellent but you have to be a little more careful with the packaging as it arrived too mistreated
It is nice the buz only that the material is fragile, and when you turn it on and it starts to walk it has a very strange noise, it is as if it is badly adjusted on the inside and that makes it annoying
The package is a little crumpled, but overall looks good. Until unpacked, waiting in the wings, so I can't tell if everything works. Delivery on time as planned.
the toy is ok and working. I recommend the seller.Thank you.
The box did not survive the trip arrived very battered, however the toy seems in good condition.
The product is fine, but the box arrived completely destroyed. Disappointed in the bad value, it was for a gift and now I won't be able to use it
I arrive 4 days before the date, my little one has not used it yet but he will love it, it is big! And the box has arrived in good condition.
The plastic is of great quality, it is beautiful walks, it has lights and music but the most important thing. Or says to infinity and beyond
Super fast delivery to Spain and exactly the same as the image I recommend it thanks seller
It did not come in a box and for which it was damaged. But everything is fine from there on out. Same as picture
Cool toy. Everything works. Walks, music plays. The plastic is pretty good. Most importantly, the child is delighted. Before Ukraine in 3 weeks
Arrived on schedule, I thought it was fragile, it didn't come with the wings, it came working perfectly.