SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The box came with defects (folded ..) I suppose it is normal for shipping, it also comes very well protected, I would have liked the voice function to be in Spanish and the face came with a brand of paint that does not come out with alcohol
Very beautiful! Arrived in perfect condition, but the box did arrive a little damaged, but the box does not matter
Came fast, the box detonated, but the product D e acordo.com expectations, I had to take a rubber rim on it so that it could fit on the Jessie's head
The packaging is destroyed, please ask the seller to pack it in a carton!
Without a doubt it is very cute ami ija her charm☺️
How bad the box is destroyed and is for a gift
Great product arrived in a short time my daughter was delighted
I loved it!!! Very well made, cute details, good size😊The only bad thing is that the phrases are in English
Bellissimo
I liked it very much, the box is broken on one side😊😊
The doll is better than expected! As the description is, impeccable, but the box was damaged. Would be the only detail. I arrive in Mexico in a week!
My son has loved😍
Just like the movie doll
Despite the attention of the selling with the bubble wrap the post office here is terrible and always crumpling everything! OBG seller by trying to get whole!
Arrived in perfect condition! Just like the movie, my son loved it!
The painting on her eyebrows is a bit incomplete.. But it's very beautiful! Thanks to the seller!
The quality is excellent very satisfied, if it took a while to arrive but when everything arrived very well
I had some problems with the delivery courier here in Mexico, I indicated that the package had already been found out when they had not even delivered it, I asked for help and I dialed the courier, but they never answered the call, after a couple of days they arrived with the item and apart something damaged arrived from the box
Meets expectations is the corresponding size as soon as you take care when buying because I bought it without a box, the publication does not specify
Live beautiful toy. Very well secured, nothing crumple. It is a pity that he does not speak Polish.