SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All Super! I was spared and the goods 1,5 tizhna. Everything in Moscow, everything. The Bula is a small dance on the buildings of the call, the next one was easily tidied up❤
All Super! I will not smell outside. Egg on the temple. Me just matched.
Disgustingly packed, without any protection at all, just plastic in film. Ordered 2 fishing rod, in one of them there is a hole from the impact. I do not recommend the seller, the quality is good.
Quite space, sturdy, very good, I liked it very much, thank you very much.
Just like the perfect photo is the second I buy.
Looks just like in the picture. We already have such a box at home and we are very satisfied.
I haven't tried it yet, but it seems fantastic, love it! The box doesn't have a bad plastic smell. Shipping was extra fast and it came in 10days to Croatia.
Exelent product, firm plastic ideal for children, very fast shipping.
It has a good size, is beautiful, colorful and comes with two cutlery. I liked it!
it came fast but one of the boxes came broken
Very good, it fits a lot, besides being practical and efficient to take our lunch to work! And the designer is fantastic! I loved
Beautiful product, it seems to be very resistant loved, you can buy without fear loved it.
It arrived in 42 days to my house since it was sent from China (1 day it took to send), it was brought by urban courier (eye: see the web Mail Americas and the urban Web followed to know what exact day the postman takes it to you)... Arrived on Dec 18 to Peru, January 08 urban collected, January 11 urban gave me .... Good material, no smell of plastic, wine in order combined, wine well packed (bubble plastic)... If it is hermetic, but as it is put in the microwave (expansion of the plastic) it is damaged and losing the hermetic (put it stopped to avoid future spilling liquids) ....... Internal exact dimensions: Length 19 cm x width 12.5 cm x height 7.2 cm ...... I recommend buying a carrier bag with aluminum coating as the food stays hot without a bag about 2h... But with the bag it lasts the "hot" about 4h approximately, and obviously keep it standing ...... According to the printing it resists temperatures: -20 °C to 120 °C .... I will order again!
I love it, I haven't tried it yet but I hope it doesn't spill kkkkkkk food
came a bit early, perfect size, clean, and accurate color! Of course you can’t make a feast in it, but it has great space nonetheless - def recommend!
Arrived before the indicated date, well wrapped, perfect space. Very happy with my purchase.
Beautiful, functional and durable. I am very happy with the purchase. I recommend.
They are three times I have bought, they are practical, they fit well in the lunch box, thank you very much