SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product of great quality compatible with that described in the sale information. Worth the investment.
The goods were well received. I'm lucky to come without breaking. It is smaller than I thought. I think there are some things that are a little bit of a problem, but I think it would be better than I turned it by hand every time. It works with a little charged, so it's like that. I don't think there's a problem with a hand-lip.
I love the product just arrived and luckily I have coffee beans so I decided to use it at once. The product grinds the coffee well so I leave my 5 stars plus it is adjustable to the type of grinding you want whether it is fine or not so fine ground. I was able to charge it very easy with my charger so everything is fine I hope it has long durability, it complies with what it says. At the moment I can say what a 5-star product is meets what it says.
Already tested, it is working OK, I only used the thickest grinding for now
love ❤️ it ..thanks recommended 👌👌 thanks for fast shipping..
Perfect, came well packed and the grinding is excellent, just regular and looks great
It is a very good Mill arrived very well and it perfectly fulfills its mission. I used it several times and it is still great. It was a great purchase.
Arrived a bit late due the Christmas holiday, package looking good, the grinder started when I took out from box, because I press the button. I will try these days to grind cofee, and I will write a new review.
Working well. I'm enjoying it. I bought it for myself but it's a good gift.
100% as described. Working, but I haven't tested with the coffee beans yet. Recommend the seller. It took 22 days to arrive, but the delay was caused by the strike of federal revenue employees.
Looks promising and gives a very premium feel.
The grinder is top. Works well. Has the regulation for grinding, has the Cup where the ground coffee comes out, it is a hard acrylic. Comes the USB cable
I like the best thing I bought in Ali. ~
Excellent, works very well, the load lasts quite a lot, leaves the grain well ground. Is a little noisy, easy to use and clean. I arrived a week before the agreed. Good matter. I keep using it and even without problems . I recommend it to the 100%
It's big, I thought it would be more boy! I love it!
The amount of beans that grind at one time is small, and it is split incredibly late
The delivery process is a little late, but the function works well.
Works very well, recharges after about 7 uses! I recommend