SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice well made item, great for the application I am going to use it for. fast shipping, recommended seller, 5 star
Works very well.
Fast shipping and very nice product, just like it was used to me.
It arrived long before the date and in perfect condition, now we just need to put it on the table, but very good material, good packaging, everything very good!!
I'm very happy with this stand! The delivery was fast! As you can see in the photo, the box was crushed in one corner, but luckily there is no damage.
Better than I 've expected. Very compact and works correctly. I tried a lamp and everything was fine.🤗
It seems in good quality thank you very quickly delivered
Perfect goes great holds and allows you to hold a spotlight
Brings support for camera and phone. I adapted the microphone and great. I recommend using both hands and carefully when picking up and flexing, since the base that supports the arm can be split by the lever effect, it is firm but not resistant, plastic chaps
All right, the item is as expected, and it came much earlier than I expected🇲🇽
The holder is not bad. Sorry that there is no adapter for the microphone.
I loved it! It is durable and I arrived earlier♡
Everything very well arrived much earlier!! I only take 11 days!! I recommend it!!
As in the photo I arrive very quickly good material and accessories, only if you want to put a heavy camera it does not resist and it bends and moves for cell phone it works well
Whiglyadav Garno. Installation of that well-established light. I recommend it.
Great, It came as the picture shows, fast shipping
The package arrived quickly. The packaging is also very strong and multi-layered. I attached it to the table, I will try to shoot the work. The phone has entered the Mount and is very tight, should not fall out.
Good quality looks
As the image and as I always wanted it to record videos of my work as a manicurist
Excellent quality, very good and easy to understand