SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved them, they look very cute in the kitchen. The containers are plastic and arrived in excellent condition.
Arrived within the informed time, well packed, without defects. The product came exactly as specified in the ad and easy to install. And they're cute!
They are very resistant plastic excellent same as the photo
They are perfect, well wrapped so as not to mistreat or break, very practical and I agreed at the price They arrived very quickly, I will continue shopping since I loved them
Lousy the shipment was not protected the links like other times, they came loose in a bag that even broke arrived, I need the change of the broken boat
Very good quality. The printing of the letters are made on the boat, which makes it beautiful and will endure more than if it were with a sticker like that of other sellers. It is very elegant in the kitchen and the push button can be locked by pressing and rolling. I have loved it, highly recommended.
Garno, stylish, fitting into the kitchen. There are 3 tizhna in Kiev. I didn't fill it in, let me know how to use it. It is presatisfied)
Looks as photo. bottles are a little light weight, may fall but look great. base is wooden. recommended
Good for the price. If it is worth it are plastic bottles and how bamboo the tray
Arrived as they see it, in good condition. They are made of plastic and to this day they are working very well. The tray is still intact has not swollen or discolored with the water.
Same as the description, improve the packaging so that it will not break on the way
looks just as described
Product equal to photo. Good quality of the product. Identical to the ones I already bought for shampoo.
I charm, tasteful, not fragile, plastic boats with wooden details from bamboo
They are very nice, they are good size, the lid if it is made of Bamboo. I wish the plastic in the bottles was thicker.
It exactly meets the description! Looks very nice. Comes very well packed.
Great item! Good quality!. I was surprised!!! Looks very good!!!
The plastic of the container is somewhat flexible, which does not make it so brittle, the mechanism of the atomizer looks and feels good quality for the price, I recommend it
Buying this set for the second time. Totally recommended product.