SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color ia lighter than I expected but very good quality.
Very good product, great quality.
I am very happy with this purchase! Good quality as described in the ad. Arrived well packed, thanks to the seller.
Just shocked by the quality of this backpack! I surprised myself a lot. Will be perfect for my trip. It is very well finished and the color is beautiful. Bad Girl.
Very satisfied with the purchase. Thank you so much to the seller. The quality of the backpack is beautiful, the backpack is very roomy, there are many compartments. I was glad that there is a compartment for a laptop, it is more durable and shewn with something soft like foam. Thus, my laptop will be protected from shocks. I received the parcel ahead of time.
Need for visoty, thought-out ergonomics, a bunch of viddyleny. I'm on the side, all vlise.
Excellent, it took 1 week, very good quality, really surprised, with waterproof equal to the description and product Image 10 out of 10.
The backpack is beautiful, arrived in 8 days, SEM Paulo, recommend MTO, excellent material with many dividers. Would buy again.
The product arrived in 15 days in January River. He is exactly the image of the announcement. Has plenty of space to put on clothes or need for travel.
Very roomy backpack, well lined and the seam looks quite sturdy. The outer part looks hydrophobic, which is quite useful. Aesthetically pleasing.
Great quality, the material is excellent, sturdy, can buy without fear, the quality surprised me, comes with USB cable. Very happy with my purchase, arrived very fast here, less than 15 days.
Excellent product, the quality of the seams is very bn as well as its materials. Very faithful to the reference image. Extra arrived in less than half the estimated delivery time
Very beautiful backpack. Good and well made material. It seemed more spacious, but it is still very large. Arrived fast and everything was fine.
Arrived fast, very good quality, it is equal to the photo. It is still somewhat folded and wrinkled by shipping but it looks good anyway. Fed up spaces for different things. Was very satisfied with the product.
Arrived in perfect condition, well packed and it is as it is in the description. I loved
It feels good quality, better than expected; The only thing is that I feel that the backpack is a little heavy on its own, but I think it is because they are good materials. I hope to put her to the test on a trip soon