SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super comfortable ones. Suitable for outdoor and indoor activities, but only if it is below +20C. can be washed in a washing machine
Beautiful shoes. I'm very happy. The size is a little bit out of size, but it's not a problem. They will be for longer
Really cute. I bought them for when my daughter starts walking. They feel and look good.
I ordered size 12-18 months. I got 22-24 size. Quality is good. same as picture. flexible and non slip. Recommended
Nothing wrong with them, I just prefer my baby to have a better outsole and maybe velcro closing. I've made a mistake.
They are the same as those in the photo, they were a little big but their foot will grow, they arrived very quickly
Beautiful! I have already ordered before. I recommend 100% I don't open because they are for gift. Thanks to the seller!
Quick emvius. They look comfortable. At sight they look very beautiful. Pemse that they would be big for my baby but they look great. 10/10
It's the third time I buy, my baby is learning to walk and they are super comfortable and practical to put on
Soft sole Rubber sole Thick fabric Take the normal size
I didn't like it, it's not comfortable not to hold on to your feet, the child pulls them together in a second.
Excellent item, very good material but they are big for a 6-month-old girl, they are for 9 or 12 months.
Very beautiful and they look good quality what I do not handle well for sizes and I asked them very large for my 12-month-old baby, almost left for my 3-year-old girl, I ordered a 13.2 cm
I am so happy with the quality of these shoes. At first I was a little skeptical, but when I actually got them in my hands and felt them, they feel durable and more importantly some thing my kid can wear both inside and outside. Haven’t had them on yet but I think they will fit just fine!
Lovely I will return to order because they arrived early! 'I highly recommend the seller!!
Love it
A lot of beautiful. A lot of rent is satisfied. A wonderful gift for a granddaughter.