SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The packaging arrived battered, however the product is great, very fun
It is a good gift for many children, it has light, sound (but it is very noisy), battery included, rubber caterpillars. Yes it is a good toy.
absolutely brilliant toy. teaches children patience and coordination .
People are very beautiful, it took a while to arrive.
Thanks to the seller, very efficient, I recommend, I arrive the package as promised, in time and arrived very well the battered box, but the product well thanks again, to the seller
Meets all expectations, as it is in the publication. Batteries Included, well packed, fast shipping😎👌
I’m amazed at how well this little excavator works, it’s pretty much the right scale for G gauge railway scenery. Versatile beyond its price tag. Super happy👌
Very pretty! Only it doesn't rotate 360 degrees of its rims, but I think it's because of the model, it's still great! Bring the batteries and it works super well, although to put them you will need a small screwdriver, highly recommended!
Very nice it was worth it arrived fast and the material is good I love!
I arrived my order, excellent item as described, I recommend it, thank you seller, a seller 100% recommended.
Very cool product and well done! I loved it! I'm having fun with my daughter! I recommend!!! Awesome!!!
Excellent, it came to me earlier than expected, it is accurate to the description, it brings the remote control and even batteries included. The package was good, the cardboard box had small dents but the toy inside is protected with plastic so it did not have any inconvenient. I'm really very happy with the purchase
low price, battery and charger included, the quality is OK, its light, so it will not destroy stuff when it crashes into them.
Excellent Product, light the flashlight, drive and take the sound, turn to the sides, lock the claw, and it is very fast, came the control cell, battery, USB to charge and the screwdriver. Loved and highly recommend!! I thought it was a little bigger but it's beautiful!!
Received the order yesterday, tested today 06/12/23 and by hour it is working perfectly, order VEI before deadline, high quality product, recommend the store and seller, I'll buy more for sure
This beautiful, I bought it for my husband's gift and I love it🥰
The item arrived in excellent condition even though the box was dented and arrived before the agreed time very good product I would buy it again