SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My mother approved because she was already bothered to hit the pepper in the mortar, they are not so thin as in the mortar more without a doubt it is much more practical for her.
Product I will describe it, I recommend it. Altai land, Tse China.
How beautiful it is.. Which delighted with the beautiful utensil will be one more member for my kitchen ..... I arrive very well cared for. .. And wrapped
The gap went with a new set of approximately 3 tizhni, like a Mlin, it is not enough to properly regulate the grinding at the time of the sizzle, and then the skin once if you sit out to cross the first thing
Buy 10 and 8 in I loved it, it size very well! Works well, I will update if it lasts little, until now excellent!!!🌟Arrived fast, less than 15 days to Mexico and in good condition😃
Delivery shwidka. Whiglyadak good. Add it up. Did not bark away.
Good quality.
Well very super super class I really like fast shipping
Excellent Product, perfectly grinds pepper and has different types of grinding. Arrived ahead of schedule.
I chose the little one and I love it just that I wanted it to grind chia and that seed is very fine for this device.
Rather elegant finish. Although the internal mechanism looks low quality and somewhat fragile. The central metal pole that makes you turn is not very stable. I don't know how long it will last, but trying it, I do know how well pepper.
Article I agreed to the description. Arrived in good condition, acceptable quality and quite good size.
Delivery to Latvia a little more than two weeks. Everything as described. The quality is good. The seller sent quickly. Packed well. I recommend the sales.
They are beautiful, as decoration they look amazing, and they grind the pepper very well
Arrived well packed, before the scheduled time, very robust, wood without resistant, great quality is beautiful, recommend the seller, thank you for the delivery.
Looks good quality and good size. So far so good.
I found great quality, I was very happy with the product
Is bigger than it appears... Good quality and good finish
Everything came in time, the declared term for the 8th day. mlinok mule is cross Chudovo, all tzile and non-pakodzhene. I recommend the seller.
Thank you, it was delivered very quickly, already filled with pepper and salt, I tried everything, thanks to the seller