SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good material
Beautiful, arrived well before the deadline, material looks great, the bristles are very cute but they released some I believe it is normal for being manufactured I believe I loved❤️
very cute
exactly as in pic, the brush looses a bit the bristles but you can wash it and stops doing it
Perfect I liked a lot
Comes a little crushed, but it's like the Post indicates. Fast shipping to Chile
I arrived super fast the brush bristles come very soft is folded by the packaging but really have good quality
Quality is better than expected, the brush bristles are very soft.
They are beautiful, but they came in different colors and the brush came a little messy, but I believe it is from the delivery.
The product of packing the bus is like this in the photo, rozchiska m'yaka, trohi Mai the smell of PID OPIS the product to go to)
I loved everything!!! Everything came right and before the scheduled date, to things of great quality☺️💝
Shvidka delivery. Yakist class) trohi smell like kleme Chi Chi Chi
I love the comb is very soft especially to receive it and comb it because it is still a baby that is about to be born I die to release it!
Beautiful, the bristles very soft but it came super dplace, they could even put something to protect the bristles
The comb material looks good, already that of the brush I think it creates soon with time
I loved it very much, I thought the quality was great. The brush came a little crumpled, but you can solve it. Arrived fast
Are beautiful, good, soft. Arrived before the deadline! I just didn't like it because they are different colors
Perfect kit. The brush is very, very soft. The kit is beautiful and quality. Cost benefit is show!
I liked it. I only imagined that the bristles would be softer.
Great product, identical the description and photo. On-time delivery. I loved it. I recommend it.