SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it very much, it is super different from conventional ones, very beautiful indeed, personally I think it is even more Quality without comments, each piece fulfills its function, a firm one (ex: Shell, which is used but for serving) and other soft ones for macher...❤️❤️❤️❤️ It is already the second time that I ask, I asked me and I liked it so much that I asked for iguaallll🤭Arrive super packed, the box comes a little crumpled but all the pieces are packed in individual bag so it does not damage any piece ....
Beautiful, large and of good quality, arrived on time in Brazil and was packed properly. I recommend the product and the seller.
Arrived very quickly, well packed, but the tool holder was missing, it did not arrive complete. How is it done to be sent to ME ??? The product is cute silicone will look good quality. I expect response and solution
Fast delivery.. good quality n very nice.. hopefully it eill last ling..
The order was missing the box to put the utensils. I paid the full
I loved only came missing a spoon!!
Perfect, everything arrived right, well packed.
10PCs have a box picture, but there is no, but the number is correct, so fast shipping and response to the error is kind and the product is pretty. It's cool.
Of very good quality
Wonderful!!! Is exactly everything I wanted!!! I bought it to match my Le Cook cookware and combined so much that it seems like it's all a set. I was afraid of some repeated or missing a piece, but all the pieces arrived, all right. The only problem is that it does not come so well packed, the box arrived a little dented and I could notice some small scratches on some pieces, but nothing that would affect the beauty and usefulness of the product. I just loved it!!!❤️❤️❤️❤️❤️
The product is of excellent quality, they are beautiful and huge. Super satisfied Detail N comes with the holder
I received the most product came without the cup and the ad said it was complete. in question of the product the material is excellent.
It took too long to arrive and I was still taxed, but it was worth every day expected because very beautiful wonderful material. I loved it! Best purchase made over the Internet until HJ
Item corresponds to the description and very good quality, satisfied with my purchase. Thanks to the seller
Many thanks to the seller👍Arrived quickly the order in 11 days WOW!!!!! They are beautiful😍The color of my dining room.