SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyHomeHonesty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myhomehonesty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works well. The delivery came quickly in less than a week. It's great that you can buy this RC car for this price. I like babies, too.
Excellent Toy. My son loved it! Congratulations on the shipping and on-time delivery agility! Note 10!!!
The 24-gallon baby can be adjusted. The adjustment method is simple, so the child likes it. It is recommended.
Wonderful School Bus on Remote Control, Works Perfectly👌
I like the child. I like the car. I'm going to buy it ~ The price of toys is not easy, but thanks to Ali, it is cheap and varied ~
Everything spectacular, I recommend it a 200%
Cost cost good RC. It's perfect to play with. If you're a little bad, you 've slowed down a little better.
I arrived very well, I arrived in less time.
The bus looks huge, but it's not big. It is about 7 centimeters across and 25 centimeters long. It's perfect for kids. It's a shame there's no on-off on the remote, but not to the degree of inconvenience. It was packed well and put the battery in it to work. Please note that the battery has 4 AA bodies and 2 remote controls.
Arrived in time and form and the product in perfect condition highly recommended
Beautiful, my grandson is thrilled
Very convenient Bus, made a very good gift. I bought it for my 4 year old son and he is delighted. On the other hand packaging of the open car during delivery
I got the order well if I recommend you to make your purchases
Arrived beaten and with the box deformed everywhere...
Super, the box was a little broken but by bus it works perfect
top
Quality is more or less satisfied. Delivered in time. Let see how long it will work.
Presatisfied! The well-off came in 14 days. Everything is right. Trishki zimʼyata box, ale for money, the factor is not negative. Recommend!
The shipping is fast and good. The price is cheap. The quality is also good for the price The box is a little bit broken.
I liked the product, it was what I imagined